The hotel is only 20 minutes away from the examination room,
but she missed the last exam because of the driver’s breaking appointment. A year’s hard work went to waste.
“I didn’t even have a chance to enter the examination hall because the driver broke his promise.” Miss Yang said she had eaten takeaway for a whole year in preparation for the postgraduate entrance examination. At present, drip travel and driver apologize and compensate her 180 yuan registration fee, the two sides reached an understanding.
Drivers break appointments because of dripping
She missed the last exam.
Miss Yang, 22, a senior at Chengdu University of Technology, has taken her second postgraduate entrance examination. The exam site is Panzhihua College. “It’s very difficult to get a taxi in the place where I live, so I used drip drops to travel the whole exam.” Miss Yang said that before the first exam at 8:30 on December 22, she began to call at 7:00 and successfully arrived at 7:50. So, after the exam ended at 11:00 on December 23, she booked a car in advance and set off at 13:10.
“The 14 o’clock test, according to the previous test ride experience, the hotel to Panzhihua College is more than 20 minutes by car.” Miss Yang said, but the driver did not arrive after the appointed time. At 13:28, she called to inform the driver that she was rushing to the examination room. The time was tight. The driver said that he would be there in a minute. At 13:31, the driver called to tell her that she couldn’t come. Please ask Miss Yang to cancel the order.
Because the driver broke the appointment, Miss Yang had to call again. Although she rushed to the examination room as fast as possible, she arrived outside the classroom at 14:18 and could not enter the examination room according to the rules.
Miss Yang said that one year’s efforts were in vain. She completely collapsed and sat outside the examination hall for three hours. This year, in order to prepare for the postgraduate entrance exam, she worked very hard. In order to save time and eat a year’s takeaway, she did not expect to miss the last exam because the driver broke the appointment.
Miss Yang said that she complained to the driver about the trip. The result of the treatment given by the driver was that the driver was warned and the service score was lowered, while she only got a 30 yuan voucher for compensation. “I can’t accept the result. My loss is irreparable.” She demanded an apology from the driver and a compensation of 180 yuan for the examination registration fee.
Drip travel response
Warning and suspension of driver service
On December 24, a reporter from Chengdu Business Daily – Red Star called Miss Yang on behalf of the customer service. The customer service confirmed the order and said that the result of the processing in the early morning of the 24th was to compensate the customer for 30 yuan of vouchers.
Drip travel officials responded to reporters that, after investigation, the driver and passengers had agreed to depart for their destination at 13:10 on December 23. After that, the driver service plan was adjusted for some reasons, but until 13:28 on the day of use, no calls were made to inform passengers. Passengers are requested to adjust their travel plans. At present, the drivers involved are suspended from service and warned and educated.
On the afternoon of the 24th, Droplet responded again. After communication with drivers and passengers, the drivers and passengers had reached an understanding. Droplet travel conveyed the driver’s apology to the passengers. The driver was willing to compensate the passengers for the examination registration fee of 180 yuan. “Dripping will deduct the driver’s balance by 180 yuan, and then transfer it to passengers through Alipay.”
In addition, the person in charge said that drip through the background to verify a detail, customers and drivers 1:28 and 1:31 a total of two calls, the call did not mention the postgraduate entrance examination. “Later we checked with the driver and he didn’t know about it.”
Lawyer’s point of view:
Reasonable claim for compensation for registration fee
Because the drip driver broke his appointment, leading to missed the exam, Miss Yang asked for compensation for the registration fee. Is this claim reasonable?
Xing Lianchao, a lawyer of Sichuan Guangli Law Firm, believes that the driver fails to arrive at the bus stop after the scheduled time, which constitutes a breach of contract and should compensate for the liquidated damages and the economic losses of the parties in accordance with the platform trading rules.
Fang Yi, a lawyer from Beijing Jun Zejun (Chengdu) Law Firm, believes that passengers have booked vehicles through the drip platform, and drip platform drivers have accepted orders, thus forming a service contract relationship between the two parties. Because drip driver’s fault led to missed the exam, drip platform should take responsibility for this. “As far as the consequences of the loss are concerned, whether she can pass the exam or not is uncertain, but the
registration fee is a direct loss.
Miss Yang’s claim is entirely
reasonable and should be
supported by the court.”